Terms & Conditions
Welcome to Grafters Packaging & Design
By accessing or using our website and purchasing our products or services, you agree to be bound by the following Terms and Conditions. Please read them carefully.
General Information
Grafters Packaging & Design provides custom packaging, branding, and label design services for clients across various industries.
All products sold on this website are intended for legal use only. We do not condone, support, or promote the use of our products for any unlawful purpose. You must be at least 18 years old to place an order with us. By using this site, you confirm that you are legally capable of entering and are 18 or above years of age.
Orders & Payment
- Payment Methods
We currently accept the following payment methods:
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Debit/Credit Cards (via invoice or checkout)
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Direct Bank Transfers (contact us with your order to arrange)
Turnarounds, Shipping & Delivery
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Orders are processed once full payment is received and verified
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Shipping times vary depending on order type, size, and destination
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All turnaround timeframes provided are estimates, during busy periods we may need extended turnarounds
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We are not responsible for courier delays, customs delays, or issues arising from incorrect delivery information
Refunds & Returns
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Due to the bespoke nature of our products, we do not offer refunds unless:
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The product is faulty, damaged on arrival, or materially different from what was agreed
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You notify us within 7 calendar days of receiving the item
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Any decision to refund or replace an item is made at our discretion. Customers may be asked to return faulty goods for inspection.
Usage Guidelines
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Our products are sold for novelty purposes only. You are solely responsible for ensuring that your use of our packaging and designs complies with local laws and regulations.
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We reserve the right to cancel or refuse orders where we suspect misuse or unlawful intent.
Limitation Of Liability
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We are not liable for:
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Losses resulting from misuse of our products
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Indirect, incidental, or consequential damages
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Orders delayed or undelivered due to courier errors or incorrect customer information
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In any case, our total liability shall not exceed the value of the order placed.
Changes To Terms
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We reserve the right to update these Terms & Conditions at any time. Changes take effect once published on this page.
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We encourage users to review this page regularly.
Privacy Policy
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Last updated: 06/05/2025
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This Privacy Policy explains how Grafters Packaging & Design (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you use our website [graftersdesign.com], communicate with us, or purchase products and services.
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We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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1. Who We Are
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Grafters Packaging & Design is a UK-based business offering custom packaging, design, and branding services.
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Business Name: Grafters Packaging & Design
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Website: https://grafterspacks.com
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Contact Email: Grafterspacks@gmail.com
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Data Controller: Grafters Packaging & Design
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2. What Information We Collect
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We may collect and process the following information:
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📩 Information You Provide
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Name
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Email address
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Phone number
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Billing and delivery address
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Business name
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Payment details (handled securely via third-party processors)
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Content submitted for custom orders (e.g., artwork, design files)
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3. How We Use Your Information
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We use your data to:
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Process and fulfill orders
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Provide customer support
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Send order updates and invoices
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Respond to enquiries
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Improve our website and services
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Send marketing emails (only if you opt in)
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We do not sell your personal data to third parties.
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4. Legal Bases for Processing
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Under UK GDPR, we rely on the following legal bases:
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Contractual necessity – to fulfill your orders or respond to your requests
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Legal obligation – e.g., for accounting and recordkeeping
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Legitimate interests – to improve our services and protect our business
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Consent – for marketing communications (opt-in only)
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5. How We Store & Protect Your Data
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We take reasonable steps to protect your data:
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Data is stored securely using encryption and password-protected systems
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We restrict access to personal data only to authorised personnel
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We use third-party platforms (e.g., Shopify, Stripe, etc.) that comply with GDPR
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6. Cookies & Analytics
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We may use cookies or similar tracking tools to:
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Analyse website traffic
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Improve user experience
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Remember your preferences
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You can disable cookies via your browser settings. By continuing to use our site, you consent to our use of cookies unless you disable them.
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7. Your Rights Under UK GDPR
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You have the right to:
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Request access to your personal data
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Correct or update inaccurate data
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Request deletion of your data (where applicable)
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Object to processing under certain circumstances
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Withdraw consent at any time (e.g. unsubscribe from marketing)
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File a complaint with the Information Commissioner's Office (ICO)
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To exercise these rights, email us at: [Insert your contact email]
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8. Third-Party Services
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We may share your data with trusted third parties to provide our services:
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Payment processors (e.g., Stripe, PayPal)
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Shipping providers (e.g., Royal Mail, courier services)
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Website hosting or analytics services
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These providers are required to handle your data securely and in accordance with UK GDPR.
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9. Marketing & Communications
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You will only receive marketing emails if you’ve opted in. You can unsubscribe at any time using the link in any email or by contacting us directly.
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10. Changes to This Policy
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We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated revision date.